Dusty Strings places great importance on standing behind their warranty. No matter who the maker, no instrument can claim to be totally free of instrument problems. As a builder, Dusty Strings makes it a priority to provide assistance if there ever is a problem with one of their instruments.
Warranty Periods:
The FH series: 5 years
The Allegro and Crescendo: 5 years
The Ravenna, Serrana and Boulevard: 2 years
The terms of Dusty Strings' warranty are as follows:
All Dusty Strings instruments are warranted against defects in materials and workmanship to the original owner for a period of five years (two years for Ravenna, Serrana, and Boulevard model harps) from the original date of purchase. All repairs covered under this warranty will be provided without charge. Repair or replacement of defective instruments will be at the sole discretion of Dusty Strings. Shipping charges to and from Dusty Strings are the responsibility of the owner.
This warranty does not cover string breakage, lever breakage, damage to wood, hardware, or finishes due to normal use, carelessness, accident, extremes of humidity, dryness or temperature, or repairs or alterations made by other than Dusty Strings. Do not leave the instrument in a parked motor vehicle on a warm day. Temperatures high enough to soften glue can be quickly reached inside a vehicle parked in sun or shade, even with windows partially opened. Evidence of such an occurrence will void this warranty.
Warranty Periods:
The FH series: 5 years
The Allegro and Crescendo: 5 years
The Ravenna, Serrana and Boulevard: 2 years
The terms of Dusty Strings' warranty are as follows:
All Dusty Strings instruments are warranted against defects in materials and workmanship to the original owner for a period of five years (two years for Ravenna, Serrana, and Boulevard model harps) from the original date of purchase. All repairs covered under this warranty will be provided without charge. Repair or replacement of defective instruments will be at the sole discretion of Dusty Strings. Shipping charges to and from Dusty Strings are the responsibility of the owner.
This warranty does not cover string breakage, lever breakage, damage to wood, hardware, or finishes due to normal use, carelessness, accident, extremes of humidity, dryness or temperature, or repairs or alterations made by other than Dusty Strings. Do not leave the instrument in a parked motor vehicle on a warm day. Temperatures high enough to soften glue can be quickly reached inside a vehicle parked in sun or shade, even with windows partially opened. Evidence of such an occurrence will void this warranty.
